57 real-world examples of AI agents used for customer service. Every case includes the tech stack, source link, and author. No fluff — just what people actually built and shipped.
Regal Rexnord uses Copilot Studio agents for employee policy answers, customer order support, and service-rep knowledge lookup.
Trustpilot uses Agentforce to authenticate users, answer routine support, and route complex cases with context.
Magnific runs Fin on top of Salesforce to answer creative-platform support, billing, and account questions.
Homebase uses Sierra to give small businesses 24/7 support for payroll, schedules, time clocks, and related workflows.
Fourthwall uses a Decagon agent to answer creator support tickets with product and user-specific context.
SiriusXM uses the Harmony agent to support subscriber self-service for radio refreshes, payments, and billing updates.
AssemblyAI deployed Sonny, a Pylon support agent that handles developer chat inquiries and edge-case runbooks around the clock.
CAA Club Group uses Replicant agents for roadside assistance intake, payment updates, and tow-truck dispatch calls during weather spikes.
Breathe uses Fin to answer repetitive HR software questions instantly while preserving a human support tone.
ActiveCampaign uses Forethought's Ace agent to deflect routine support and automate backend customer-service workflows.
AT&T uses BigQuery and Gemini Enterprise for Customer Experience to route contacts and run memory-aware voice and chat agents.
Road uses Fin to keep EV charging support lean while reducing open conversations and preserving support culture.
tado uses Fin AI Agent and Intercom workflows to guide smart-climate customers during seasonal support spikes.
Microsoft rebuilt Ask Microsoft as a web agent that orchestrates product, pricing, trial, and follow-up sub-agents.
Notion uses Decagon to route and answer high-volume customer inquiries while surfacing product insights.
Telepass uses Agentforce to answer mobility-account questions for toll, parking, ferry, and subscription customers.
TechSmith uses Zendesk AI agents and Messaging to collect context, answer routine product questions, and route experts.
Upwork uses Forethought agents to give distributed support teams consistent answers across chat, email, and help-desk workflows.
RemoteLock uses Forethought's Remy agent to give smart-lock customers immediate self-service across support channels.
Kraken and Sierra provide utility-specific autonomous agents grounded in live customer, usage, pricing, and workflow data.
Epos Now uses Sidekick, an Ada AI agent, to automate POS and embedded-finance support across messaging and voice.
MANTECH runs a secure Moveworks assistant for IT, HR, compliance, and program-management support.
eMudhra uses a Lyzr agent to answer digital-signature support questions, classify visitors, and trigger CRM lead capture.
Salesforce support engineers use Hive agents to research MuleSoft cases across scattered knowledge sources in under a minute.
Lyft uses router-based LangGraph agents to route rider and driver support issues across configurable subagents.
SIAG uses Copilot Studio agents to answer citizen questions, route cases, manage knowledge, and support bilingual public services.
Airtable uses Sierra as one conversational support entry point that answers in context instead of sending users to articles.
Vanta uses Fin as a front-line AI agent for security and compliance support across a complex customer model.
Helen built a 50-plus-agent customer service network for contracts, billing, relocation, grid services, and digital navigation.
OutSystems built an agentic support assistant that answers product questions and became a reusable pattern for employee agents.
Openreach uses NiCE agents to orchestrate broadband install and repair journeys across SMS, email, and voice for end customers.
Whop uses Decagon to deflect marketplace support tickets and turn conversation patterns into product fixes.
Rippling uses Decagon agents to answer complex HR, payroll, IT, and finance support questions across product lines.
Fin rebuilt its own support org around Fin, with AI support, human support, and operations teams improving the agent weekly.
Retell AI uses Pylon agents to answer L1 support, collect call IDs, and run structured workflows before engineer handoff.
L'Oreal uses Agentforce inside Service Cloud to summarize cases, draft replies, validate intent, and generate promo codes.
Synthesia uses Fin and Intercom automation to handle a large increase in support demand without adding headcount.
Anthropic uses Fin to scale customer support across consumer, SaaS, and API customers while preserving human escalation.
Clay uses Fin across in-app chat, Slack, and email to support a fast-growing go-to-market platform community.
A large U.S. telecom provider uses Kore.ai agents for digital self-service and real-time support guidance during escalations.
Lightspeed uses Fin across products, regions, languages, and legacy systems to resolve enterprise support requests at scale.
Bloomerang uses Fin for Salesforce to resolve donor-management support conversations and surface documentation gaps.
Lightspeed uses Fin AI Agent across global support workspaces to resolve common merchant questions and triage cases.
OpenTable uses restaurant- and diner-facing Agentforce agents for reservation, account, rewards, and support questions.
Glean uses Fin to support both administrators and everyday users across help center, docs, community, and portal chat.
A California city uses Moveworks to automate IT helpdesk support and reduce manual ticket handling.
Next uses a Sierra agent to handle arrange-return queries and adapt service flows across brands and regions.
StoreEase uses the Amber agent to handle storage-facility payments, access issues, rentals, and customer service across channels.
The Agno Support Agent helps developers with the Agno framework by providing real-time answers, explanations, and code examples.
Supports asynchronous human input during agent conversations.
Enables group chat with Retrieval Augmented Generation (RAG) to support information sharing.
Drafts quick replies to common questions in Discord, forums, or social media covering pricing, shipping, and product details in on-brand language.
Klarna's AI assistant handles 2/3 of all customer chats — equivalent to 853 full-time agents — saving $60M and resolving issues in under 2 minutes.
Unify WhatsApp, Instagram, Email, and Google Reviews in one AI-powered inbox with 24/7 auto-responses.
Fastweb and Vodafone Italy deployed LangGraph-powered AI agents to transform customer experience across their merged Italian telecom operations.
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