Homebase always-on Main Street support agent

What was done

Homebase serves small businesses where owners often act as HR, payroll, and IT at once, but its previous voice support covered only part of the week. The company built a Sierra-powered agent that personalizes support by customer profile, answers product questions, surfaces likely payroll issues from page context, and can offer demos or book sales calls after resolving a support issue. Sierra reports the agent fully resolves 70% of inquiries, employee inquiries increased 6x, owner inquiries rose 70%, and support tickets per rep fell by more than two-thirds.

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