Travel & Hospitality
CLEAR member hospitality support agent
CLEAR uses a Sierra agent across web and mobile to answer member questions with contextual support.
Author: Sierra
What was done
CLEAR launched a Sierra-powered agent across web and mobile to support members using its secure identity services. Members can ask about airport locations, product details, account management, and service comparisons, replacing a previous rule-based support tool that struggled with nuanced requests. The customer story reports a 4.7 out of 5 customer satisfaction score for the AI-supported experience.
Stack
Sierra
Conversational AI
Web Support
Mobile Support