Customer Service
Lightspeed multilingual Fin support agent
Lightspeed uses Fin AI Agent across global support workspaces to resolve common merchant questions and triage cases.
Author: Fin
What was done
Lightspeed Commerce rolled out Fin AI Agent across a large, multilingual support organization after testing different launch patterns across its Intercom workspaces. Fin handles routine merchant questions, performs initial triage, and leaves human agents more time for complex customer issues. The customer story reports 99% Fin involvement, up to 65% AI resolution, and 31% more conversations closed daily by agents using Copilot.
Stack
Fin AI Agent
Intercom Helpdesk
Copilot
Intercom Suite