Customer Service
Bloomerang nonprofit support automation agent
Bloomerang uses Fin for Salesforce to resolve donor-management support conversations and surface documentation gaps.
Author: Fin
What was done
Bloomerang deployed Fin for Salesforce after acquisitions increased ticket volume faster than the support team could hire. The rollout started with a small customer pilot, routed unresolved conversations into the existing Service Cloud queue, and then expanded to all customers. The team rewrote help content based on questions Fin missed, using those gaps to improve self-service. Fin now participates in all support conversations and resolves 84% automatically.
Stack
Fin Customer Agent
Fin for Salesforce
Salesforce Service Cloud
Knowledge Base