Customer Service
Clay multi-channel GTM support agent
Clay uses Fin across in-app chat, Slack, and email to support a fast-growing go-to-market platform community.
Author: Fin
What was done
Clay adopted Fin after support moved beyond what a Slack community and human team could cover alone. The team first launched Fin in in-app chat, then expanded it to Slack and email with controls for public community responses. With Fin Tasks and data connectors, Clay can automate tier-two and tier-three questions such as refunds and internal-system lookups. Fin is now involved in 90% of conversations and resolves up to 50% across about 7,000 monthly support queries.
Stack
Fin Customer Agent
Intercom
Slack
Email
Data Connectors