Customer Service
Lightspeed global multilingual support agent
Lightspeed uses Fin across products, regions, languages, and legacy systems to resolve enterprise support requests at scale.
Author: Fin
What was done
Lightspeed adopted Fin as an early AI customer-agent deployment for a support environment spanning more than 100 countries, 12+ languages, acquired products, multiple Salesforce instances, Zendesk, ERPs, and siloed knowledge bases. Fin segments users, uses internal APIs and custom logic, and works across support tiers without forcing a full platform replacement. Fin reports 88% conversation involvement, 72% resolution, and more than 43,000 AI-resolved customer requests per month.
Stack
Fin
Intercom
Zendesk
Salesforce
Internal APIs