Breathe empathetic HR software support agent

What was done

Breathe wanted to grow its HR software support capacity without adding headcount or diluting a human-centric customer experience. The team had a mature knowledge base and custom bots, but repetitive questions about login, navigation, and two-factor authentication still reached human agents. Fin now gives customers fast answers from approved content and leaves the team more space for complex work. Fin reports Breathe improved its resolution rate from 56% to 82% in under a year while serving about 7,000 support conversations per month.

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