Customer Service
Whop marketplace trust support agent
Whop uses Decagon to deflect marketplace support tickets and turn conversation patterns into product fixes.
Author: Decagon
What was done
Whop adopted Decagon Chat after creator, buyer, and community support volume reached 5,000 to 10,000 tickets per week. The agent tailors answers with user metadata and product context, then tags every ticket by product surface so support patterns can feed product and engineering sprints. Decagon reports 65%-70% ticket deflection and a 50% reduction in payment-related tickets after conversation insights guided targeted fixes.
Stack
Decagon Chat
User Metadata
Conversation Tagging
Product Insights