E-commerce & Retail
Hunter Douglas localized commerce agents
Hunter Douglas uses localized Decagon agents across chat, email, and voice for window-covering support and sales.
Author: Decagon
What was done
Hunter Douglas Group rolled out Decagon agents across ecommerce brands in multiple countries, replacing rigid IVR flows with localized chat, email, and voice conversations. Teams define behavior with Agent Operating Procedures, daily QA, and market-specific personalities such as Archie, Roman, and Buddy, while integrations include Zendesk, NICE CXone, and Shopify. Decagon reports more than $1 million in revenue from fully AI-handled conversations, 85% higher average order value for agent-engaged customers, and about 40% inbound deflection.
Stack
Decagon Chat
Decagon Email
Decagon Voice
Agent Operating Procedures
Shopify