Faire marketplace support automation

What was done

Faire partnered with Decagon to improve support for a marketplace serving hundreds of thousands of brands and retailers. The Decagon deployment focuses on repetitive contacts such as returns, faster knowledge-base/process updates, and support tooling that lets human agents concentrate on more specialized customer issues. Faire describes the result as faster execution, reduced operational drag on engineering and product teams, and a shift toward AI-driven customer enablement rather than purely manual support operations.

Stack