E-commerce & Retail
Flashfood ticket resolution AI support agent
Flashfood uses Decagon to resolve most customer support inquiries, including refund and account workflows.
Author: Decagon
What was done
Flashfood deployed Decagon as a scalable support layer for time-sensitive grocery marketplace issues. The agent handles all customer support tickets, uses API-based workflows for refunds and account questions, and lets the support team spend more time on customer insight and process improvement. Decagon reports that more than 90% of inquiries are resolved without human intervention.
Stack
Decagon
API Integrations
AI Support Workflows