Customer Service
California city IT support assistant
A California city uses Moveworks to automate IT helpdesk support and reduce manual ticket handling.
Author: Moveworks
What was done
A mid-sized California city deployed Moveworks to give more than 1,500 municipal employees a faster way to resolve IT helpdesk questions. The assistant replaces manual phone, email, and portal-heavy workflows with agentic support that can answer routine requests and direct employees to the right knowledge. The customer story reports more than 3,000 annual hours saved for IT teams.
Stack
Moveworks
Agentic AI Assistant
ITSM