Broadcom acquisition onboarding support assistant

What was done

Broadcom deployed Moveworks as a conversational AI support layer in Google Chat after acquisitions increased support volume and fragmented knowledge search. The assistant resolves common IT requests, answers from more than 3,000 knowledge-base articles, creates and checks service desk tickets, fixes locked-account issues, and helps acquired employees with Day-1 access needs. Moveworks reports more than 75,000 IT issues resolved at Broadcom and autonomous resolution rising from about 10% at launch to 88% as of 2025.

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