Databricks R2DB employee support agent

What was done

Databricks deployed R2DB, a Moveworks-powered assistant, to support a fast-growing global workforce across IT, HR, and internal communications. The agent answers employee questions, automates repetitive workflows, and integrates with internal systems and knowledge sources through a single conversational interface. Moveworks reports 73% ticket deflection, more than 3,500 weekly answers, and about $1.5 million in staffing-cost avoidance.

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