SafetyCulture Agent Builder workflows

What was done

SafetyCulture adopted Glean to reduce engineering search friction and give teams a governed way to build internal agents. Product marketing built a Customer Insights Agent to synthesize customer pain points by industry, region, and account size, while product teams built PRD review, performance highlight, product help, and engineering assistant agents. The engineering assistant helps debug common errors, review architecture documents, and assess data-model quality against standards. Glean reports search time fell by 50%, engineers save about 20 minutes during review cycles, and users built agents within months of launch.

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