Productivity
Jamf employee support assistant
Jamf uses a Moveworks assistant called Caspernicus to resolve employee IT, HR, Legal, and Facilities requests in Slack.
Author: Moveworks
What was done
Jamf deployed the Moveworks AI Assistant as Caspernicus, an employee support agent available inside Slack. The assistant connects to systems such as ServiceNow, Active Directory, and Okta to answer contextual questions and automate password resets, software access, distribution list updates, and onboarding or offboarding tasks. Moveworks reports more than 70% of Jamf employees actively use the assistant, with many requests that once took days progressing in minutes.
Stack
Moveworks
ServiceNow
Active Directory
Okta
Slack