Ciena Navi support automation assistant

What was done

Ciena introduced Navi, a Moveworks-powered AI assistant, as a conversational entry point for employee IT and HR support. The assistant supports more than 100 use cases, including routine approvals, access changes, and context-aware answers from company systems. The customer story reports an 85% approval-time reduction, moving approval cycles from three days to about 30 minutes.

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