Productivity
World Economic Forum Davos concierge agent
World Economic Forum uses an Agentforce concierge in the Davos event app for session, meeting, and logistics support.
Author: Salesforce
What was done
The World Economic Forum embedded an Agentforce-powered digital concierge into its Annual Meeting app so attendees could ask about badges, sessions, transportation, venue logistics, and meetings without waiting for primary engagement managers. The Davos 2025 deployment delivered accurate answers and session discovery from inside the event app, and the Davos 2026 version can book, reschedule, and cancel meetings or sessions. Salesforce reports a 75% resolve rate, 99.9% reply rate, and about five questions per active user per day.
Stack
Agentforce
Data 360
Heroku
Agentforce Marketing
Salesforce Shield