Peet's BaristAI operations knowledge agent
Peet's Coffee uses BaristAI to answer barista procedure, menu, and training questions by voice during live service.
Author: SoundHound AI
What was done
Peet's Coffee deployed BaristAI, a voice-native AI teammate from SoundHound, to put current operational knowledge within reach during every shift. Baristas can ask questions about menu details, procedures, training materials, drink tickets, and product identification without leaving the counter or slowing customer service. The system routes questions to the right knowledge domain, retrieves approved answers, and also supports visual workflows such as cheat-sheet access and product recognition. SoundHound reports BaristAI answers 90% of barista queries in roughly five seconds while giving stores immediate access to thousands of pages of trusted information.