Productivity
West Monroe employee IT and HR support assistant
West Monroe uses Moveworks to resolve IT and HR requests directly in Slack and Teams for consulting employees.
Author: Moveworks
What was done
West Monroe deployed Moveworks in under 90 days so billable consulting teams could get faster IT and HR help without navigating portals, email, and phone queues. The assistant integrates with ServiceNow, Workday, and Salesforce, interprets natural-language employee requests, automates approvals, and resolves many issues directly in Slack or Microsoft Teams. Moveworks reports 8,000 tickets resolved, 4,000 more accelerated, 40% lower managed-service-provider costs, and software implementation time reduced from three or four days to under 30 minutes.
Stack
Moveworks AI Assistant
ServiceNow
Workday
Salesforce
Slack
Microsoft Teams