Customer Service
Vanta security-compliance support agent
Vanta uses Fin as a front-line AI agent for security and compliance support across a complex customer model.
Author: Fin
What was done
Vanta moved from a fragmented ticketing and chatbot setup to Intercom with Fin deployed as the first support layer. The team tested Fin on 400 real customer conversations, migrated more than 700 help-center articles, rebuilt routing for multi-organization accounts, and added controlled handoffs from chat to email. Fin now fully resolves 71% of involved chat conversations and is being extended with Procedures, Slack triggers, and headless API work for more complex support areas.
Stack
Fin Customer Agent
Intercom
Fin Procedures
Help Center Migration
Data Connectors