Fastweb + Vodafone Italy AI Customer Experience

What was done

After the Fastweb-Vodafone Italy merger, the combined telecom company deployed LangGraph and LangSmith-powered AI agents to transform their customer experience. The agents handle customer inquiries across channels, route complex issues to appropriate specialists, and maintain conversation context across interactions. The system leverages LangGraph's state management for multi-step customer journeys and LangSmith for monitoring and evaluation in production, serving millions of Italian telecom customers.

Stack