Telecom digital-service AI agents

What was done

A large U.S.-based telecommunications provider deployed Kore.ai AI for Service across customer-facing digital channels to automate repeatable service requests end to end. The AI agents understand intent, retrieve information, complete common tasks, and pass full context to live agents when escalation is required. Kore.ai also provides Agent AI for real-time guidance during escalated cases, and reports 67% digital containment, more than 4 million annual search interactions, and more than 5.8 million agent-assist engagements.

Stack