SiriusXM Harmony subscriber care agent

What was done

SiriusXM worked with Sierra to build Harmony, a generative AI agent for listener-care self-service. The agent handles natural-language requests that deterministic chatbots could not interpret, including subscriber-specific use cases such as refreshing an in-car radio, making a payment, and updating billing information. The deployment gives SiriusXM a way to combine rules, SiriusXM-specific knowledge, and conversational support across common subscriber journeys.

Stack