Anthropic Fin support volume agent

What was done

Anthropic chose Fin AI Agent instead of building an internal customer-support agent so its product support team could focus on complex cases and product feedback. The agent uses Claude and Intercom Helpdesk to answer high-volume support questions across plan tiers while keeping escalation available for issues outside its scope. Fin reports 96% involvement, a 50.8% resolution rate after just over a month, and 1,700 support hours saved in the first month.

Stack