Customer Service
Road EV charging support scaling agent
Road uses Fin to keep EV charging support lean while reducing open conversations and preserving support culture.
Author: Fin
What was done
Road runs EV charging platforms for SMEs and enterprise private-label partners, supporting more than 150,000 users across Europe. Its support team adopted Fin and Intercom to scale customer service without hiring linearly or compromising the culture-driven experience customers expected. Fin reports a 150% ROI, a 63% resolution rate, a drop of more than 70% in open conversations, and a Fin CSAT lift of more than 20% since launch.
Stack
Fin
Intercom