eMudhra support and lead-capture agent
eMudhra uses a Lyzr agent to answer digital-signature support questions, classify visitors, and trigger CRM lead capture.
Author: Lyzr
What was done
eMudhra deployed a Lyzr-powered external chat agent for support and lead generation across eMudhra, eSign, eMSigner, and related product sites. The agent centralizes product and support knowledge, answers contextual user questions, classifies visitors as domestic or global, and triggers HubSpot forms when a conversation shows lead intent. AWS Lambda supports eligibility checks, next-best-action workflows, and real-time analytics, while feedback is used to improve answers. Lyzr reports response rates tripled from 2.7% to 8.3%, users receive instant personalized support across product lines, and weekly dashboards expose trends, FAQs, and lead opportunities for content optimization.