Notion customer inquiry support agent

What was done

Notion chose Decagon after an RFP for a native generative AI customer-experience agent that could integrate with existing systems and meet security and compliance expectations. The agent improves routing, automates repetitive inquiries, reduces unnecessary escalations, and gives the CX team a clearer view of product friction across the customer lifecycle. Decagon reports up to 34% faster ticket resolution, a 2x increase in deflection, and an average ask-for-human rate of 3.4%.

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