Customer Service
tado smart-climate seasonal support agent
tado uses Fin AI Agent and Intercom workflows to guide smart-climate customers during seasonal support spikes.
Author: Intercom
What was done
tado uses Fin AI Agent as part of an Intercom support setup for smart thermostats, energy services, EV charging, and heat-pump automation questions. The agent gathers customer-group context, routes people to the right help-center answers, and supports all six languages used by the support team. Intercom reports up to a 70% workflow completion rate, a 400% seasonal support-volume increase managed with Fin, and up to 90% CSAT during peak season.
Stack
Fin AI Agent
Intercom Workflows
Intercom Help Center
Multilingual AI