Finance
MONY Group regulated finance support agent
MONY Group uses Fin to answer regulated MoneySuperMarket and Quidco support questions across chat and email.
Author: Fin
What was done
MONY Group, the UK fintech group behind MoneySuperMarket, MoneySavingExpert, and Quidco, switched from Zendesk to Intercom and rolled out Fin to support high-volume regulated customer conversations. The agent handles questions such as reward eligibility and cashback claims while keeping the team focused on cases that need human judgment. Fin reports 98% involvement, 64% resolution, and more than 25,000 support queries managed per month.
Stack
Fin
Intercom
AI Insights
Fin Procedures