Finance
Debbie one-person fintech support agent
Debbie uses Fin to resolve fintech support conversations inside its app with one human CX owner.
Author: Fin
What was done
Debbie moved support from an unassigned Zendesk inbox to Intercom with Fin embedded in its app. Fin verifies identity, looks up account context, awards missing rewards points, and runs multi-step phone-number updates without routing every request to Jessika Raisor. Fin is now involved in 97% of conversations, resolves 81% without human intervention, and has handled more than 18,000 conversations since launch.
Stack
Fin Customer Agent
Intercom
Fin Procedures
Account Verification
In-app Chat