Finance
Kalshi regulated prediction-market support agent
Kalshi uses Fin and Intercom to resolve regulated prediction-market support conversations during event-driven traffic spikes.
Author: Fin
What was done
Kalshi rebuilt customer support around Fin and Intercom after prediction-market traffic overloaded a prior helpdesk during the Super Bowl. Fin imports the help center, follows legal and compliance guardrails, and uses account context to answer questions about deposits, settlement status, withdrawals, and market availability. The agent now resolves about 80% of live-chat conversations and more than 80,000 monthly requests while escalating fraud, compliance, and account-restriction cases to internal systems or humans.
Stack
Fin Customer Agent
Intercom Helpdesk
Compliance Guardrails
Account Context