Telepass mobility FAQ agent

What was done

Telepass deployed Agentforce to handle repeatable customer questions across its European tolling and mobility network. The agent uses Data 360 and knowledge stored in Agentforce Service to answer questions about bills, vehicle agreements, account status, license plates, payment methods, and pass delivery, then routes off-hours escalations to callback flows. Salesforce reports 40,000 conversations handled per week, 1.4 million monthly LLM calls, 87% autonomous inquiry resolution, and a 50% reduction in call handling time through a second internal agent for service reps.

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