Retell AI support triage agents

What was done

Retell AI adopted Pylon AI Agents as an intelligent triage layer while scaling a product used for production AI phone agents. Pylon ingests Retell documentation to resolve routine API and troubleshooting questions, while runbooks handle workflows such as scam detection checks, BAA/DPA routing, and multilingual support. For voice issues, agents collect call IDs and other debugging context before engineers take over. Pylon reports Retell automated or deflected 80% of L1 tickets, partially completed 50% of L2 workflows before handoff, and saved engineers 12 to 15 hours each week.

Stack