RemoteLock Remy access-support agent

What was done

RemoteLock uses Forethought AI agents by Zendesk to automate support for customers managing smart locks, property access, and related integrations. The team created an assistant named Remy, embedded it in support and product experiences, and used Forethought Discover to identify knowledge gaps and prioritize content cleanup. Forethought reports up to 35% deflection across all channels, 75% chat deflection, more than 200 knowledge gaps identified, and about 80 articles audited.

Stack