Tommy John ecommerce busywork agent
Tommy John uses Gorgias AI tools to reduce manual support work and route agents toward high-intent shoppers.
Gorgias AI Agent
Gorgias Help Center
Attentive
Loop
Yotpo
AI Agent Use Cases
AI Agent for E Commerce Retail
33 real-world examples of AI agents used for e commerce retail. Every case includes the tech stack, source link, and author. No fluff — just what people actually built and shipped.
Sun and Ski Sunny gear-shopping agent
Sun and Ski Sports uses the Sunny agent for outdoor gear advice, returns, order status, and seasonal support spikes.
Sierra AI Agent
Product Recommendation
Order Status Automation
Returns Automation
LINE MAN Wongnai multi-sided marketplace agents
LINE MAN Wongnai is building Sierra agents for rider support and merchant engagement across its Thai super-app ecosystem.
Sierra
CRM Integration
API Integration
Conversational AI
IPSY Glam Bot account-resolution agent
IPSY upgraded Glam Bot from a scripted chatbot to an Ada AI agent for beauty-subscription support workflows.
Ada ACX Platform
Ada Playbooks
API Integrations
Customer Care Automation
MeUndies membership action support agents
MeUndies uses Forethought agents to handle membership support actions across chat and email without rebuilding seasonal headcount.
Forethought Solve
Forethought Autoflows
Shopify
NetSuite
Action Builder
Dr. Bronner's product education agent
Dr. Bronner's uses Gorgias AI Agent and automation to answer product, policy, and order questions at scale.
Gorgias AI Agent
Gorgias Automate
Help Center
Order Management
Endy multi-brand ecommerce CX agent
Endy uses Ada agents across Endy, Casper, and Hush to automate ecommerce support on messaging and email.
Ada ACX Platform
Ada Playbooks
Email
Messaging
Baby Gold Michelle email support agent
Baby Gold uses a Gorgias AI Agent named Michelle to answer custom-jewelry email tickets with brand context.
Gorgias AI Agent
Gorgias Automate
Email Automation
Boody post-purchase support agent
Boody uses Gorgias AI Agent to automate post-purchase apparel support while preserving room for sensitive customer care.
Gorgias AI Agent
Gorgias Guidance
Re:amaze Migration
Yotpo
Loop
WHOOP pre-purchase conversion support agent
WHOOP uses Fin as a pre-purchase support agent that answers buyer questions and handles launch spikes.
Fin Customer Agent
Fin Guidance
Sales Chat
Multilingual Support
Adore Me market launch content agents
Adore Me uses WRITER AI Studio agents to create product descriptions and support new-market launches.
WRITER AI Studio
WRITER Agents
WRITER Framework
Style Guide
Bailey Nelson optical support automation agent
Bailey Nelson uses Intercom automation and Fin answers to reduce response times for online and store-linked optical support.
Fin AI Agent
Intercom Messenger
Intercom Inbox
Custom Answers
Shopify
Faire marketplace support automation
Faire uses Decagon to automate repetitive marketplace support and speed operational changes for brands and retailers.
Decagon
AI Customer Support
Decagon Chat
DoorDash outbound ordering voice agents
DoorDash uses Replicant voice agents for outbound restaurant ordering and high-volume Dasher tax-form verification calls.
Replicant
Voice AI
Outbound Calling
Tax Form Verification
Mercado Libre LATAM voice concierge agent
Mercado Libre uses Decagon Voice to replace rigid IVR menus with natural conversations across LATAM support.
Decagon Voice
Watchtower
Agent Operating Procedures
Portuguese QA
Five Guys phone order voice assistant
Five Guys uses a SoundHound voice assistant to answer restaurant phone calls, take orders, and upsell during peak rushes.
SoundHound AI
Voice AI
Restaurant Ordering
Spanish Voice Ordering
LSKD community email support agent
LSKD uses Gorgias AI Agent to automate routine email inquiries while preserving its community-focused brand voice.
Gorgias AI Agent
Yotpo
Loop
Klaviyo
Tapcart
Rituals Ray multilingual concierge agent
Rituals uses Ray, a Decagon AI concierge, to support customers across 19 countries and 15 languages.
Decagon Chat
Agent Operating Procedures
Watchtower
Multilingual AI
NOBULL brand-aligned retail support agents
NOBULL uses Zendesk AI agents to resolve repetitive ecommerce questions while preserving brand voice and CSAT.
Zendesk AI Agents
Zendesk Advanced AI
Zendesk QA
Nuuly ChatCat subscription support agent
Nuuly uses a customized Fin agent, ChatCat, to resolve repetitive subscriber support questions before handoff.
Fin AI Agent
Intercom Helpdesk
Intercom Suite
SPECS AR glasses customer journey superagent
SPECS uses an Agentforce superagent to guide high-consideration AR glasses buyers from discovery through support.
Agentforce
Service Cloud
Data 360
Google BigQuery
Zendesk
Hunter Douglas localized commerce agents
Hunter Douglas uses localized Decagon agents across chat, email, and voice for window-covering support and sales.
Decagon Chat
Decagon Email
Decagon Voice
Agent Operating Procedures
Shopify
1-800-Flowers gifting concierge agents
1-800-Flowers uses Decagon chat and voice agents as a gifting concierge across several retail brands.
Decagon
Decagon Chat
Decagon Voice
Agent Operating Procedures
Watchtower
VESSEL luxury product email agent
VESSEL uses Gorgias AI Agent to answer common premium-accessory support emails in a brand-aligned tone.
Gorgias AI Agent
Email Automation
Guidance
CarMax inbound sales voice agent
CarMax uses Sierra voice-enabled agents to answer frequent inbound sales questions and route shoppers to associates faster.
Sierra AI Agent
Voice AI
Conversational Routing
Call Center Automation
Crocs Rivet retail shopping and support agent
Crocs built Rivet, an Agentforce superagent that moves between product discovery, order support, returns, and rep handoff.
Agentforce
Data 360
Agentforce Service
Agentforce Commerce
Algolia
bareMinerals shade-matching shopping agent
bareMinerals uses Gorgias Shopping Assistant to recommend makeup shades and complementary products in real time.
Gorgias AI Agent
Gorgias Shopping Assistant
Shopify
Yotpo
Klaviyo
Next returns customer service agent
Next uses a Sierra agent to handle arrange-return queries and adapt service flows across brands and regions.
Sierra
Conversational AI
Identity Verification
Multilingual Support
Glamnetic Gina order action agent
Glamnetic uses Gorgias AI Agent and Actions to answer product questions and modify orders without human intervention.
Gorgias AI Agent
Gorgias Actions
Order Management
Guidance
Flashfood ticket resolution AI support agent
Flashfood uses Decagon to resolve most customer support inquiries, including refund and account workflows.
Decagon
API Integrations
AI Support Workflows
Walmart AI Agent for Personal Shopping Experience
Walmart built LLM-powered AI agents that automate personal shopping, merchandise planning, and customer problem resolution at scale.
LLM Agent
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