E-commerce & Retail
Glamnetic Gina order action agent
Glamnetic uses Gorgias AI Agent and Actions to answer product questions and modify orders without human intervention.
Author: Gorgias
What was done
Glamnetic trained a Gorgias AI Agent named Gina with custom Guidance for policies, promotions, loyalty, subscriptions, and product questions. After proving knowledge-based answers, the team added Actions so the agent could check fulfillment status, edit shipping addresses, and cancel orders before warehouse processing. Gorgias reports 40% of support volume handled by AI Agent, 4.89 out of 5 CSAT, 91% faster first response during BFCM 2024, and more than two seasonal hires avoided.
Stack
Gorgias AI Agent
Gorgias Actions
Order Management
Guidance