Boody post-purchase support agent

What was done

Boody migrated from Re:amaze to Gorgias and rolled out AI Agent gradually across regions after testing common customer scenarios and updating FAQs, help content, and Guidance. The agent handles order-status, shipping, returns, exchange-policy, sizing, and product-fit questions, and collects photos or product numbers before humans handle warranty or sensitive product-feedback cases. Gorgias reports 26% of interactions handled by AI Agent, 99.88% faster first responses, a nine-hour resolution-time decrease within one month, and a 10% increase in revenue generated by support.

Stack