E-commerce & Retail
Tommy John ecommerce busywork agent
Tommy John uses Gorgias AI tools to reduce manual support work and route agents toward high-intent shoppers.
Author: Gorgias
What was done
Tommy John moved from Zendesk to Gorgias for a more ecommerce-integrated support stack with AI Agent, Help Center, and connected customer channels. The new workflow gives agents visibility into calls, emails, SMS, and order context, while automation reduces repetitive support work and helps the team spend more time with high-intent customers. Gorgias reports $106,000 in sales generated in two months and a 25% anticipated reduction in seasonal CX hires for Q4 2025 due to AI.
Stack
Gorgias AI Agent
Gorgias Help Center
Attentive
Loop
Yotpo