E-commerce & Retail
Dr. Bronner's product education agent
Dr. Bronner's uses Gorgias AI Agent and automation to answer product, policy, and order questions at scale.
Author: Gorgias
What was done
Dr. Bronner's switched from Salesforce to Gorgias after its ecommerce support team needed lower-maintenance automation for product education, order status, returns, and policy questions. After Help Center, Flows, Order Management, and Contact Form automation were in place, the team added Gorgias AI Agent to handle transactional and personalized inquiries. Gorgias reports 30% of interactions automated in 30 days, more than 45% after two months, $100,000 saved per year, and a 74% decrease in resolution time.
Stack
Gorgias AI Agent
Gorgias Automate
Help Center
Order Management