E-commerce & Retail
VESSEL luxury product email agent
VESSEL uses Gorgias AI Agent to answer common premium-accessory support emails in a brand-aligned tone.
Author: Gorgias
What was done
VESSEL implemented Gorgias AI Agent to speed responses for high-end sport and travel accessory customers during periods of rising inquiry volume. The team rolled out Guidance gradually, tuning answers so the agent could handle common questions while handing off nuanced issues to human staff. Gorgias reports a 45% email automation rate after one month, a 28-second first response time, and a 37-second resolution time.
Stack
Gorgias AI Agent
Email Automation
Guidance