LSKD community email support agent

What was done

LSKD joined the Gorgias AI Agent beta to respond faster to a growing community of sportswear customers without making support feel impersonal. The agent handles routine email tickets, follows the brand's tone, and frees the team for more complex interactions during high-volume sale periods. Gorgias reports first response time moving from more than a day to about one minute, resolution time moving from nearly two days to about one minute, 20% of email tickets automated by AI Agent, and 40% of all tickets automated through Gorgias Automate.

Stack