WHOOP pre-purchase conversion support agent

What was done

WHOOP deployed Fin before a major product launch so a three-person inside sales team could cover buyer questions outside staffed hours. The agent started with a few low-risk topics, used Fin Guidance for brand and accuracy controls, and went fully live in under six weeks. During launch, Fin absorbed thousands of buyer questions and resolved 68% without escalation. It now handles more than 3,500 monthly resolutions, reaches an 84% resolution rate, and has helped attributed sales more than double.

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