E-commerce & Retail
Nuuly ChatCat subscription support agent
Nuuly uses a customized Fin agent, ChatCat, to resolve repetitive subscriber support questions before handoff.
Author: Fin
What was done
Nuuly configured Fin AI Agent as ChatCat for subscription commerce support, grounding it in Intercom help content and brand-specific workflows. The agent answers common questions, requests missing photos or details before human handoff, and keeps queues moving while associates handle cases that need empathy or judgment. Fin reports a 49% resolution rate, 20% faster response times, 40% lower projected headcount growth, and 95% CSAT.
Stack
Fin AI Agent
Intercom Helpdesk
Intercom Suite