E-commerce & Retail
NOBULL brand-aligned retail support agents
NOBULL uses Zendesk AI agents to resolve repetitive ecommerce questions while preserving brand voice and CSAT.
Author: Zendesk
What was done
NOBULL rolled out Zendesk AI agents after improving data taxonomy, customer flows, and order-tracking content. The agents handle repetitive low-complexity tickets such as order and product questions while Zendesk QA helps the CX team compare AI and human support quality. Zendesk reports 90% to 91% AI-agent CSAT, close to 50% chat resolution, about 30% resolution across all channels, and a 49% year-over-year decrease in new tickets.
Stack
Zendesk AI Agents
Zendesk Advanced AI
Zendesk QA