E-commerce & Retail
Endy multi-brand ecommerce CX agent
Endy uses Ada agents across Endy, Casper, and Hush to automate ecommerce support on messaging and email.
Author: Ada
What was done
Endy expanded its Ada AI agent from a single messaging channel into a multi-brand support operation for Endy, Casper, and Hush. The team uses standardized Playbooks with brand-specific tone and workflows for cancellations, address changes, and high-risk ticket routing across messaging and email. Ada reports an 85% automated resolution rate during a major sale event and 10,000 fewer tickets routed to live agents during November and December compared with the prior year.
Stack
Ada ACX Platform
Ada Playbooks
Email
Messaging