E-commerce & Retail
MeUndies membership action support agents
MeUndies uses Forethought agents to handle membership support actions across chat and email without rebuilding seasonal headcount.
Author: Forethought
What was done
MeUndies deployed Forethought AI Agents by Zendesk across chat and email to support a membership business with seasonal surges and overnight orders. Custom API workflows in Action Builder connect to Shopify, NetSuite, and fulfillment systems so the agent can cancel orders, check interception windows, manage subscription changes, and offer retention paths without routing every case to a human. Forethought reports 80% containment on the chat widget, a 3.7x increase in support capacity, and 25% member retention through the subscription-management flow.
Stack
Forethought Solve
Forethought Autoflows
Shopify
NetSuite
Action Builder