YAZIO multilingual nutrition support agent

What was done

YAZIO adopted Forethought Solve after its small in-house CX team could not keep pace with global ticket growth and needed support outside team hours. The agent avoids rigid decision trees, redacts sensitive data, and answers in German, English, Portuguese, Italian, French, and Spanish with language tuned for nutrition and mental-health sensitivity. Forethought reports 80% ticket deflection after six months, 4.0/5.0 CSAT, and stable human workload despite 40% ticket growth.

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