Healthcare
ClassPass 24-7 generative support agent
ClassPass uses Decagon chat, email, and agent assist to scale fitness-membership support around the clock.
Author: Decagon
What was done
ClassPass selected Decagon after evaluating AI support vendors for response accuracy, no-code operations, support responsiveness, and cost savings. Decagon handles member-specific chat and email tickets, gives personalized answers tied to account and reservation history, and provides Agent Assist suggestions inside Zendesk for human support teams. Decagon reports a 95% cost reduction, a 32% increase in deflection, and chat support expanded from 16 hours five days per week to 24/7.
Stack
Decagon Chat
Decagon Email
Agent Assist
Zendesk
Generative AI